CrinkleCrankle - Terms and Conditions of Use of the Website

1. Who is is the trading name of Wheatstack Limited. Wheatstack’s company number is 6675240 and the registered address is 29 Westgrove Lane, Greenwich, London, SE10 8QP. Our trading address is also 29 Westgrove Lane, Greenwich, London, SE10 8QP. The website is wholly owned and operated by Wheatstack Limited.

By placing an order with Wheatstack Limited, either directly yourself on the website (“the website”) or through one of our customer services team over the telephone, you are agreeing to the following terms and conditions.

Please note, if you have agreed to our business terms, you have additionally agreed to our business terms and conditions, which can be read here: Wheatstack's Business Terms and Conditions.

2. Changes to your order

If you wish to amend or cancel your order, please email us at Although we will endeavour to make amendment requests that we receive, we cannot guarantee we shall be able to make the changes. Orders placed or cancelled after our offices have closed on Saturday or on Sundays or Bank Holidays will be treated as having been received on the following working day.

Please note that, once your order is in ‘processing’, cancellation of your order is possible only in exceptional circumstances and is entirely at our discretion.

3. Delivery

3.1 Courier

The courier used varies depending on the size, weight and location of the stock purchased. The customer will be informed of the courier used upon an order being placed.

3.2 Timeframe

On average, delivery is usually within 10 working days of an order placed. However, this period depends on current stock. The delivery period can vary up to 3 months if an item needs to be commissioned. The customer should contact CrinkleCrankle to determine stock and lead time before placing an order. CrinkleCrankle will inform the customer of any lead time and a full refund will be offered if requested.

3.3 Addresses

Under normal circumstances, we will try to ensure that your order is delivered to the recipient's address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient address you provide is accurate, in particular the postcode, and that you give additional instructions to assist our drivers to locate difficult-to-find addresses. It is also very important that you keep us informed if you find that the recipient's address or availability changes prior to the order being delivered.

The email that is sent on completion of your order contains all the key information pertaining to your order. It is very important that you check this to ensure no errors have been made. If we are provided with an incorrect address and the flowers are sent out for delivery before the error is highlighted, you are not automatically entitled to a resend of a fresh bouquet. In the event the flowers are irretrievable, we may, at our discretion, arrange for another bouquet to be sent out, subject to the details of the specific situation.

If you are unsure of the recipient's address, we recommend using one of the following address lookup and validation websites:

3.4 Attempted delivery

If the customer misses the delivery and does not react to the card dropped by the courier, we will make every effort to contact the customer to inform them. If we cannot reach the customer then the customer is liable for a delivery restocking fee.

4. Availability and stock

In some circumstances it is possible that we will run out of stock of a certain item before we have time to remove it from the site. It is recommended that customers should contact Crinkle Crankle to check that stock is available before ordering. A full refund will be offered if restocking can not be arranged in time.

5 Returns

5.1 Damaged Goods

If an item arrives damaged then Crinkle Crankle must be contacted within 24 hours of receipt. If possible, refuse the delivery at the door if the damage is visible and obvious. In addition, it would be a great help to take some photos of the damage. If the customer can prove that the goods were in a damaged condition before receipt then a refund will be given. The customer must accept that a refund is not always possible.

5.2 Unwanted Goods

Due to the varying nature of the products on the website, refunds may and may not be possible. The customer must pay for delivery back to Crinkle Crankle. If a refund is agreed and the goods return in a resaleable condition a refund will be given.

Some items are liable for a restocking fee and a collection fee.

5.3 Exchanges

Crinkle Crankle does not offer exchanges. However, a full refund may be available after which the customer can reorder.

6. Fraudulent behaviour

If we believe that an order may be fraudulent in nature, for whatever reason, we reserve the right to cancel the order and refund the funds. We are under no obligation to reveal why we believe the order to be fraudulent. We will co-operate with the police regarding any criminal investigations. We reserve the right to refuse to serve customers, block their IP address from accessing our website and any other blocking or fraud prevention measures we feel may be necessary to implement from time to time.

7. Duplicate orders

If we notice that two identical orders have been made, we may remove one, refunding the cost, if we believe it to have been ordered by mistake. In such circumstances we will attempt to contact the customer but if it is urgent and they cannot be reached, we may make the call ourselves. You consent to our having the freedom to make this decision when you purchase through our website.

8. Abusive behaviour

We will not tolerate abusive behaviour in any way, shape or form. Whilst we endeavour to do our very best, and 99% of our orders go like clockwork, mistakes are sometimes made. Purchasing from CrinkleCrankle does not entitle individuals to treat our staff abusively. If anyone is abusive to our staff, we will terminate any dialogue. We will not resume dialogue unless it is in a non abusive fashion and with the level of respect to which every human being, on either end of the telephone, has a right. We reserve the right not to deal with returning customers who have previously been abusive or offensive. We may block their account or take any other measures we wish to prevent them using our services in future.

9. Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. If you do not put your name into the message card field, we will not share your identity with the recipient, even if they ask us for it. If they request it, we will email or call you to let you know that they are enquiring.

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

Wheatstack Limited is registered under the Data Protection Act 1998.

10. Unforeseen technical issues with the website and / or our systems

It is conceivable that errors may occur with our systems from time to time, due to unforeseen circumstances. For instance, our 3rd party hosting partner may lose access to the internet, causing our site to go offline or, if there is a problem with our server's internal clock, orders could theoretically be accepted by our system despite a cut off time having passed. These two examples are just that - examples and do not cover all the technical things that could theoretically go wrong (with our or any online business). We take every precaution we can to ensure that our systems run smoothly and problems are very rare. When they do occur, we will do our best to provide the service requested within the timing originally requested. However, in certain circumstances, it will not be possible for us to fulfill the order to the original timeline. In the latter situation, we will ask the customer what they would prefer; for us to amend the timing of the order, or to refund the order in full. You cannot hold us responsible for any damages or compensation if your order cannot be fulfilled for this reason (or any other).

11. Copyright and Trademarks

Wheatstack's "CrinkleCrankle" logo is a registered trademark and all wording and imagery on all Wheatstack sites are copyrighted. You may not copy, modify or distribute all or part of any of Wheatstack's copyrighted works or trademarks, or other content from any Wheatstack site, without Wheatstack Ltd’s express consent.

Phew! That was a lot of writing. :)

Thank you for visiting Crinkle Crankle. We hope that the recipient will be delighted with any order you put through.